Frequently Asked Questions

Hotel Angelo Engel is a family-run 4-star hotel in Ortisei (St. Ulrich) offering accommodation, dining, wellness facilities, and guided mountain activities in the Dolomites.

You will find the hotel at Petlin 35, 39046 St. Ulrich / Ortisei, Val Gardena, Dolomites, Italy—close to the pedestrian zone and the Dolomiti Superski lift stations.

The Demetz family has welcomed guests at this historic property for over 110 years and now manages it in the fourth generation.

Its large garden with year-round heated indoor and outdoor pools, daily guided hikes and ski tours led by in-house guides, and a long family tradition set it apart.

The hotel offers Standard and Comfort rooms; Comfort rooms are larger, face west or north, include a balcony, wood furnishings, sitting area, wellness bag, fridge, safe, satellite TV, free Wi-Fi, and a bathroom with bathtub or walk-in shower and bidet.

Guests have access to indoor and outdoor pools heated all year, whirlpool, saunas, steam bath, fitness room, sun bed, and a beauty farm staffed by trained specialists for treatments and massages.

Yes, free Wi-Fi is available throughout the hotel.

No, pets or domestic animals are not permitted.

Both an underground garage and an open car park are available, and the property offers an EV charging point.

A breakfast buffet and a choice of local South Tyrolean and Mediterranean menus are served, with vegetarian, lactose-free, and gluten-free options on request.

Yes, the hotel’s own guide leads daily hikes in summer and ski excursions in winter to scenic spots and top slopes in the Dolomites.

Amenities include proximity to the ski lifts, a ski boot dryer, skipass issuance at check-in, and guided skiing with the hotel’s ski guide.

Yes, a fitness room is part of the wellness area.

Published offers include “Verlängern & Sparen” (stay longer, pay less), a free Mountain Bike rental & tour package, a 10 % Beauty Farm discount, and an Easter package starting from €808 per person for 4 nights.

The hotel is ideal for skiers, winter sports fans, active hikers, wellness lovers, and guests seeking beauty treatments.

Yes, the Bike Special package includes free mountain bike rental and guided tours.

Yes, the hotel offers a shuttle service for guests.

Guests can pay by credit card or Bank card/Maestro.

You can book or send inquiries directly through the hotel’s website, by phone at +39 0471 796 336, or via email at info@hotelangelo.net.

Yes, it holds the South Tyrol Sustainability Label Level 3 and is listed with GSTC and Vireo.

Yes, the building is equipped with an elevator.

Yes, laundry and laundry service are offered.

Yes, Dolomiti Superski skipasses can be issued directly at check-in.

The kitchen can prepare vegetarian, lactose-free, and gluten-free dishes on request.

Information and services are available in German, English, and Italian.

Yes, the property features a spacious garden adjoining the pools.

A residence bar is available for guests’ relaxation and socializing.

Yes, the hotel hosts entertainment evenings for guests.

Hiking equipment and snow-shoe rental are offered to guests.

The property belongs to Historic Hotels of Europe, highlighting its rich heritage since its beginnings as the ‘Gasthof zum Goldenen Engel’ in 1547.

Yes, both the indoor and outdoor pools are heated all year round, so guests can enjoy swimming in any season.

Yes, the hotel provides a dedicated ski boot dryer to ensure guests start each day with warm, dry boots.

Yes, "Directly at the slope" is listed among the hotel's features, giving skiers immediate access to the Dolomiti Superski area.

Both rooms and public spaces are furnished in traditional South Tyrolean alpine style, using mainly pine and local walnut wood for an authentic regional atmosphere.

Yes, every Comfort room comes with a wellness bag containing soft bathrobes and towels for use in the spa and pool areas.

Comfort rooms are fitted with a fridge (mini-bar) and an in-room safe for guests’ convenience.

Yes, the hotel offers gift vouchers that can be ordered directly through the official website.

Yes, every Comfort room bathroom is equipped with a hairdryer in addition to a bathtub or walk-in shower, WC, and bidet.

The property is located at 46.575100° N latitude and 11.668900° E longitude.

Yes, every Comfort-category room faces west or north and is equipped with its own balcony.

Comfort rooms come with a satellite TV set, giving guests access to multiple international channels.

Yes, the spa facilities include a sun bed (solarium) that guests can use for light therapy and tanning.

Yes. Each Comfort-category room is fitted with local pine wooden floors instead of carpet.

Yes, the wellness area includes a whirlpool that guests can use for relaxation.

Yes, a steam bath is part of the hotel’s spa and wellness facilities.

Yes, Hotel Angelo Engel welcomes guests in every season and organises summer hikes as well as winter ski tours.

Comfort rooms are designed for up to three guests (1–3 persons per room).

Yes. The Dolomites, which frame Hotel Angelo Engel, have been part of the UNESCO World Heritage list since 2009.

Yes. The hotel advertises a Best Price Guarantee when you book directly through its official channels.

Following World War II, Martin Demetz Jr. rebuilt the former ‘Gasthof zum Goldenen Engel’ in 1950, transforming it into a modern holiday hotel managed by the Demetz family.

The property’s heritage traces back to the year 1547, when the guesthouse was first recorded under the name “Gasthof zum Goldenen Engel.”

From the nearby Dolomiti Superski lift stations, guests can directly access the renowned Sella Ronda ski circuit.

Since 2019 the hotel has been run by Nils Demetz, representing the fourth generation of the founding Demetz family.

Hotel Angelo Engel was substantially enlarged in 2004 according to plans drawn up by brothers Hanspeter and Hugo Demetz.

Oswald and Michèle Demetz assumed management of Hotel Angelo Engel in 1988, marking the beginning of the third generation of continuous family leadership.

The website lists several partner properties in the Dolomites region: Hotel Villa Kastelruth and Cavallino d'Oro in Kastelruth, plus Hotel Stetteneck, Villa Angelino, and Family Hotel Posta in the Val Gardena area.

During his wartime captivity, Martin Demetz Jr. sketched the complete floor plans for a new Hotel Engel. He used these drawings after his return in 1947 to carry out the 1950 transformation from the former Gasthof into a modern holiday hotel.

Yes, in addition to bed-and-breakfast, guests can book half board, full board, all-inclusive, or a room-only plan according to their preference.

Yes, Hotel Angelo Engel maintains an agreement with the nearby Museum Gherdëina, which guests can take advantage of through the reception.

The hotel maintains an official Instagram account linked in the website footer, where guests can view current photos and news.

The property lists its official national accommodation code as CIN: IT021061A1T7689YQW.

Around 1896 the guesthouse—then called the Bierhaus zum Engel—was owned by Theres Metz, who enlarged the establishment by adding an elegant dining hall and a garden veranda to meet the rising demands of incoming travellers.

The inaugural road into Val Gardena was ceremonially opened in 1856, replacing former mule tracks and ushering in the valley’s first visitors long before the present-day Hotel Angelo Engel existed.

With the opening of the Seiser Alm cableway in 1935, Val Gardena welcomed its first wave of winter tourists. Seeing the opportunity, Martin Demetz Jr. began training as a hotelier and drafted new plans to transform the historic Engel guesthouse into a modern hotel ready for winter guests.

The hotel states its VAT identification number as IT 00859260218.

Guests can choose between a Finnish outdoor sauna hut in the garden, a ladies-only herbal sauna, a Tyrolean parlour sauna, and a mountain-pine steam bath.

The combined indoor and outdoor pool is heated to a constant 33 °C throughout the year.

The hotel provides six distinct room categories, giving guests a broad choice of sizes and layouts.

Deluxe rooms measure at least 35 m², feature local pine furniture, a cosy living area with a Tyrolean tiled stove or alcove, optional balcony, and modern bathrooms with spacious walk-in shower, WC, bidet, and hair-dryer; they also include a spa bag, fridge, safe, satellite TV, and free Wi-Fi.

Yes. Guests can choose equipment at Carlo's Ski Rental in Ortisei’s pedestrian zone; the selected gear is delivered to the hotel and collected again after departure.

Yes. You can leave your personal skis or snowboard at reception in the evening for edge sharpening, waxing, or base repair and receive them fully serviced the next morning.

Yes. Each room’s SPA set contains sauna towels, a bathrobe, and complimentary slippers for use during your stay.

Yes. Every guest is given a Südtirol MobilCard that allows free use of all public bus and train lines throughout South Tyrol during the stay, encouraging car-free exploration of the region.

The spa works with professional products from BABOR, a German skincare brand known for research-driven formulas and high-performance results.

Yes. Guests can enjoy free mountain-bike rentals and obtain discounted e-bike rentals through the hotel’s partnership with the MTB School of Ortisei.

Hotel Angelo Engel purchases only South Tyrolean green hydroelectric power, uses an energy-optimisation system with KNX automation, has switched almost all lighting to LEDs, installed heat regulators in every room, and relies on energy-efficient kitchen equipment to minimise consumption.

Yes. When you pay the required deposit online, you can add and pay the premium for a cancellation protection insurance policy in the same secure transaction.

Absolutely. The hotel’s taps run with fresh spring water drawn directly from the “Cunfin” springs at the foot of the Sassolungo mountain, so guests can enjoy high-quality drinking water free of charge.

The kitchen emphasises fresh, high-quality, regional products: milk, yoghurt and apples come 100 % from South Tyrol, butter is supplied by the Pradac farm above Ortisei, and some of the honey is harvested from the hotel’s own garden beehives.

Guests can take their meals in the cosy main restaurant or the traditional Tyrolean Stube with its original Gardena tiled stove, relax on the sunny terrace, or enjoy drinks in the classic hotel bar.

Yes. Every Sunday evening a ski school instructor is present in the hotel to give advice, and you can register yourself or your children for group courses or private lessons directly at reception.

Yes. During the summer season the inclusive activity schedule features a guided outing with an Alpine barbecue lunch on Passo Sella for hotel guests.

Standard rooms cover 22 m² and are suitable for 2–3 guests.

Outdoor parking spaces are free of charge, while the underground garage is available for an additional fee.

The indoor pool covers about 70 m², while the connected outdoor pool offers roughly 90 m² of swimming space.

Yes. An electric sliding door links the two pools, so you can glide seamlessly from the indoor section straight into the outdoor pool.

No. The hotel notes that the indoor pool area unfortunately cannot be accessed by wheelchair users.

Yes. A professional guide from the Catores Mountain School leads hotel guests on organised snowshoe hikes through the Dolomites, with complimentary snowshoes and poles supplied by the hotel.

Yes. The hotel asks for a deposit to secure your reservation. You can pay the deposit quickly and securely online and, if desired, add the premium for the optional cancellation-protection insurance in the same transaction.

You can cancel free of charge up to 21 days before arrival. Cancellations made 20–8 days prior incur a 50 % charge, while cancellations 7 days or fewer before arrival or a no-show are charged 100 % of the booked stay. If you cancel within the free period, your deposit can be refunded or credited toward a future visit.

Yes. To encourage car-free arrivals, the hotel organises luggage transport and provides shuttle services for guests who come by train.

No. The hotel notes that not all rooms are available for online booking; for short-notice stays or special requests you should contact the reservation team by email or phone.

Yes. Part of the honey served at breakfast and in the kitchen comes from beehives kept directly in the hotel’s garden.

Alongside BABOR, the Angelo SPA also applies exclusive natural products from the South Tyrolean brand “Art of Care.”

All rooms are paneled and furnished in alpine stone-pine wood, whose scent has been medically proven to promote relaxation and restful sleep.

To conserve water and energy, bed linens and towels are replaced only when guests specifically request a change.

Yes. Housekeeping relies mainly on environmentally friendly cleaning agents and recycled paper products as part of the hotel’s sustainability programme.

Two beehives are kept in the hotel’s wildflower meadow, each housing up to about 50,000 bees that pollinate the garden and supply honey for the kitchen.

From the centre of Ortisei you can ride cable cars straight to three famous Dolomite sites: the Alpe di Siusi plateau, Rasciesa in the Puez-Odle Nature Park, and Seceda with its panoramic slopes and access to the Sella Ronda ski circuit.

Yes. In partnership with Val Gardena Active, the hotel arranges cultural highlights including visits to valley sculptors and carvers and also supports regional art exhibitions and events.

Junior Suites include a bedroom that can be separated from the living area by a sliding door, two satellite TVs, a courtesy tea set, free Wi-Fi, a balcony, and a wellness bag with bathrobes and towels. Bathrooms provide either a walk-in shower or bathtub, plus WC, bidet, hair-dryer, fridge, and safe.

Hotel Angelo Engel sources all electricity as certified South Tyrolean green hydro power and produces heat with methane gas. Consumption is reduced through an energy-optimisation and KNX automation system, LED lighting, room heat regulators, and energy-efficient kitchen appliances.

Hotel Angelo Engel offers guided snow-shoe hikes led by a professional mountain guide, provides complimentary snowshoes and poles, organises toboggan outings, and invites non-skiers to spend relaxing days in the hotel’s heated pools, saunas, and beauty spa.

To avoid unnecessary leftovers, the hotel asks guests to choose their evening menu in the morning, enabling the kitchen to purchase and prepare only the quantities needed each day.

The SPA Book outlines a full menu that includes facial treatments, dedicated ‘HIM & HER’ treatments, body treatments, classic massages, special massages, hand- and foot-care, and other aesthetic services.

The privacy notice on the official website states that Hotel Angelo Engel is legally operated by Nima Demetz GmbH, headquartered at Petlin 35, 39046 Ortisei (BZ), Italy.

The hotel grants a 70 % reduction for children aged 0–2.9 years, a 50 % reduction for children aged 3–7.9 years, and a 30 % reduction for children from 8 years upward when they use an extra bed.

Single rooms measure about 16 m², feature a 1.4 m-wide French bed, and come with free Wi-Fi, satellite TV, a hair-dryer, an in-room safe, and high-quality courtesy products—ideal for solo travellers or two young guests.

Superior rooms are furnished in pine wood, provide a cosy sitting area, and all have a quiet south-facing balcony. They include a wellness bag with bathrobes and towels, fridge, safe, satellite TV, free Wi-Fi, and a modern bathroom with shower or bathtub, WC, bidet, and hair-dryer.

Yes. Baby cots can be supplied in your room upon request; please let the reservations team know when booking.

The insurance reimburses cancellation costs if your stay is delayed, cannot be taken up, or is cut short due to unexpected serious illness, pregnancy, or significant property damage at home.

The policy is issued by Europäische Reiseversicherung, a specialist in European travel insurance.

Yes. In addition to breakfast and dinner, the hotel provides a complimentary small cake buffet every afternoon for all overnight guests.

Yes. In cooperation with the Catores Mountaineering School, reception can book guided via ferrata and climbing tours in Val Gardena and the surrounding Dolomites.

Yes. Guests may book tandem paragliding flights over the Dolomites; the reception team will organise the experience with local partners.

The closest course is Golf Club Castelrotto–Alpe di Siusi, located a short drive from Ortisei and featuring ponds, gorges, and waterfalls.

The property is surrounded by an unfenced 3,000 m² park that includes wild-flower meadows, two beehives, and space for the year-round outdoor pool and sauna hut.

Yes. During the autumn season, the hotel’s hiking guide leads special sunset tours so guests can watch the Dolomite peaks glow in the renowned Alpen glow phenomenon.

Yes. Every dining table is supplied with free fresh tap water sourced from the Val Gardena “Cunfin” springs, so guests never need to purchase bottled water.

From 1909 to 1913 the then Gasthaus zum Engel was owned by a butcher (Ladin: bechè). This period gave rise to the affectionate local nickname “dl bechè,” which is still used today for both the hotel and the Demetz family.

A local, certified hiking guide named Georg accompanies guests on complimentary guided hikes five times a week, and no prior sign-up is required—you can simply meet in the lobby on the scheduled days.

Hotel Angelo Engel collaborates with the MTB School Ortisei, through which guests can book professionally guided mountain-bike and e-bike tours suited to various skill levels.

Martin Demetz Jr. became the second-generation host: after returning from World War II captivity in 1947 he assumed control of the Engel guesthouse and, in 1950, rebuilt it into a modern holiday hotel.

The Finnish garden sauna and the Tyrolean parlour sauna both heat to 90–95 °C with 10–15 % humidity, the ladies-only herbal sauna runs at 60 °C with 20 % humidity, the mountain-pine steam bath is kept at 50 °C with 100 % humidity, and the whirlpool water is maintained at a relaxing 36 °C.

Cyclists benefit from a locked, video-monitored bike room, a dedicated bike-washing station, and a paid laundry service for cycling clothing.

Yes. Every Monday evening a certified guide from the MTB School Ortisei holds an information session at the hotel to discuss the planned tours and offer personal tips.

Guests may send a written request with acknowledgement of receipt or an email to the data controller, Nima Demetz GmbH, at Petlin 35, 39046 Ortisei (BZ), Italy, to access, correct, or delete the personal data the hotel holds about them.